I received the folder, but there are no files to edit.
We are taking over the materials to change production companies. When you open the folder, you will find the main banner jpg, logo png, product photo webp, and company introduction pdf. The screen opens as is, but the next company is “I can’t fix it with this.”He says.
This is because what must be handed over is not the finished result, but the materials that can be used to recreate the result.
Even if you receive the entire server, the original does not appear.
We checked how real this statement is with our web server. Files in the webroot were counted by extension (measured on September 2, 2026).
| division | count |
|---|---|
| image file | 11,715 (webp 5,228 · jpg 4,322 · png 1,835 · svg 295 · 35 others) |
| edit original file | 0 (psd · ai · eps · fig · sketch · xd · indd · cdr) |
Everything that goes on the server Copy converted/reduced for web useno see. So, even if you download the entire server, the original logo for signs or printed materials will not appear. The original is in the working folder on the side where it was created.
Six ingredients you need to get
| item | What's stopping you if you don't have it? |
|---|---|
| Server/hosting connection information | I can't change companies |
| full source code | I can't correct even a single line of text. |
| Databases and Backups | Inquiry and application records are not followed |
| Original image/logo | Logos cannot be used on signs and printed materials. |
| Administrator account | It is often located in the configuration file in the source code. |
| work email account | No more space to receive renewal notifications |
especially Inquiries and applications are stored in a database, not in a file. Even on our site, when an inquiry form is submitted, it is entered one line at a time into the database table. If you only receive the source code, this record will not be followed, so you should also check if you can get a backup.
Two things that never end once you receive them
Aside from the materials you receive, there are two things that have an expiration date. These two The renewer, not the recipientThis must be determined.
- hosting — Usually only the first year is included in the production quote. If you choose hosting together with our quote, “Web Hosting for 1 year” will be added to the included item. Establish who pays from the second year onwards.
- SSL certificate — Free certificates have a validity period of 90 days, so automatic renewal settings are required, and paid certificates also expire when the payment person in charge changes or the notification email is lost.
which Renewal notifications will only be sent to your registered email account. If the person in charge has left the company or the account is no longer alive, you will only find out about it after it expires.
Three things to check today
You don't have to get everything. Can the next person in charge continue?is the standard.
- Are there sources and originals in the folder now? All you need is a web-ready copy, it's not material.
- Do you access the server and administrator directly? If you don't have an account, you can't move it.
- Who renews hosting and certificates? Also see which email notifications go to.
If you write down the scope and timing of handover in the contract, you won't have to fight when it's over. We recommend the following statement: “When the contract is terminated, all source code, DB, and account information will be handed over within 30 days.” However, this is a phrase we recommend and is not an obligation stipulated in all contracts., the rights of sources, fonts and images depend on contracts and licenses. We recommend that any contract with contentious issues be reviewed by an expert before signing.
The folder screen shown in this video is a reproduction and is not actual data handed over to the customer. The domain name is On a separate sideIt was covered in .
