Introduction to BlueCanvas tools · 011 AI chatbotCustomer serviceWork automation
Repeated inquiries are answered first by AI, and inquiries requiring judgment are passed on to the person in charge.
Approximately 4 minutes to readBlueCanvas
How can AI be used to address repetitive customer inquiries?
BlueCanvas AI for Business builds a flow that first answers repetitive inquiries based on FAQs and in-house documents, classifies and records inquiries, and passes inquiries that require judgment to the person in charge along with a summary of the conversation. You can start small with the FAQ I am currently writing, and request a free consultation to get started.
Key takeaways
BlueCanvas AI for Businessis a service that establishes a customer response flow that first answers repeated inquiries based on FAQs and in-house documents, classifies and records inquiries, and passes inquiries that require judgment to the person in charge.
In the video, we show you how to divide your inquiry into three parts: immediate response, classification and recording, and connection to a representative, and how to start small with the FAQ you are currently writing.
You can start by requesting a free consultation, and the confirmation date is October 4, 2026.
Scene shown in video: Inquiry split into three branches
The video begins with a question about whether you are answering the same customer inquiries every time. AI reads incoming inquiries first and divides them into three parts.
prong
What kind of inquiry is this?
How to deal with it
Reply right away
Questions answered in FAQs and policy documents
Answer immediately with evidence.
Classify and record
Inquiries that are more important to deliver than the answer, such as bugs, requests, and compliments
Stack them by type.
Connect to a representative
Inquiries that require judgment, such as payment, cancellation, or personal information
Hand it over to the person with a summary.
Answers are created by referring to FAQs and in-house documents. The application schedule and user guide are delivered based on the evidence, and the operation method is structured so that the response content is updated as the data changes. Inquiries that require judgment are handed over to the person in charge along with a summary of the conversation and confirmation.
It is advised that the actual classification criteria are determined together at the diagnostic meeting.
In what situations do you use it?
The introduction page takes as a starting point a situation where inquiries that really need to be looked at by people are pushed aside while the same answer is being written over and over again. Example teams on the introduction page include:
E-Commerce Customer Center: Team with repeated inquiries about orders, delivery, and returns
Education and community operation: The operation team receives a lot of inquiries about applications, schedules, and usage information.
Reservation-based service: Places with many inquiries about reservation changes, location, and parking
B2B SaaS Support Team: A team that receives a mix of feature, fee, account inquiries, and technical inquiries.
How to get started
The video says to start small, starting with the FAQ you are writing now. There are four steps in the process outlined on the introduction page.
diagnostic meeting: Look at the current channel and inquiry type and choose where AI will help first.
Data organization and initial setup: Organize the FAQs, manuals, and policy documents you already have into a format that AI can read and set response standards.
scenario design: Response flow, staff transfer standards, and reminder rules are designed in line with actual operation methods.
pilot and upgrade: We operate in a small scope first, refine the answers and rules based on actual conversations, and then expand them.
at the top of the website SERVICE From the menu AI for BusinessIf you select Introduction pageis open, and you can apply for a free consultation there. If you want to estimate the cost in advance Instant estimateThere is also.
How to use and environment
Inquiries of low confidence or sensitive nature will be passed on to the person in charge. It is stated that standards will be set for forwarding instead of automatic responses, and all conversations will be recorded to check quality.
External channels are configured after confirmation. We review channels where APIs or official integration methods are provided, such as website chat, email, and messenger, and after checking the policies and account permissions for each channel, we guide you through the possible scope.
There is no set introduction period. It will depend on the amount of documents, the channels you will connect to, your existing systems and your scope of authority.
Manage access rights and records. Access is managed based on the principle of least privilege, access records are kept, and sensitive information is hidden on the screen and in records.
Full video subtitles (6 scenes)
Same customer inquiry
We ask whether we are answering the same customer inquiry every time, and introduce that AI organizes it first.
divide into three branches
Respond immediately, classify and record, and connect to the person in charge. Create a flow that suits your inquiry.
Answer based on evidence
We answer by referring to FAQs and in-house documents. Application schedules and usage instructions are also provided based on the evidence.
hand it over to someone
Inquiries that require judgment are passed on to a human, and a summary of the conversation and confirmation is also provided.
start small
We start small with the FAQ we are currently writing, and expand the scope of operation by verifying it through actual conversations.
free consultation
Repeat inquiries are left to AI, and important decisions are left to humans. You can start with a free consultation.
Frequently Asked Questions
Will AI automatically answer all inquiries?
no. We respond first to inquiries that have answers in FAQs and policy documents, and forward inquiries that require judgment, such as payment or cancellation, to the person in charge along with a summary. It is indicated that a standard will be set so that inquiries with low certainty or sensitive inquiries will be transferred to the person in charge instead of receiving an automatic response.
Can I use our company's FAQs and manuals?
The introduction page states that the FAQs, manuals, policy documents, and product information are organized and reflected into materials that AI can refer to. The operation method is structured so that the response content is updated as the data changes.
Can I connect to channels such as KakaoTalk or Instagram?
Each channel is different. You can review channels that provide APIs or official means of integration, and after checking each channel's policy and current account permissions, you will be guided through possible connection methods and scope. Please make sure first that this is not a service that promises connectivity.
How long does it take to implement and what do I need to prepare?
There is no set time frame as it will depend on the volume of documents, channels to connect to, existing systems and scope of authority. The FAQ, manual, and staff transfer criteria are first organized, and the quality of the answers is checked with a small pilot, and then expanded.
Start small with the FAQ you are writing now
You can check the service scope and process and apply for free consultation on BlueCanvas AI for Business introduction page. External channel integration is configured after checking the official API and account permissions.
